What can Samaritans do for you?
You can talk to Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal. Samaritans will not judge you, and what you say is completely confidential.

Who can contact the Samaritans?
Absolutely anybody. It is free to contact the Samaritans by phone, on 116123, or by email: jo@samaritans.org. Most people who contact Samaritans are not suicidal. When you talk to Samaritans, you will be given an opportunity to talk about any thoughts or feelings you have, whatever they may be.

What happens when you contact Samaritans?

  • A Samaritans volunteer will always answer.
  • The volunteer will listen to you and help you talk through your concerns, worries and troubles. The volunteer will focus on your thoughts and feelings rather than going into the details, so we may ask questions to help explore how you feel.
  • The Samaritans will not tell you what to do. You are the expert on your own life, and Samaritans will support your decisions. You will be allowed to discuss your options and explore your own feelings. If you want specific advice, Samaritans may be able to give you contact details for organisations that specialise in helping with a problem you may have.
  • Samaritans will not talk about themselves, even if you ask them to. Samaritans are there to give you time, space, and support. You don’t need to ask how they are, or give them time in return.

How does focusing on feelings help?
You’ll be able to see things more clearly. You’ll be able to think much more clearly about what your options are.

Sometimes people need to cry or show how angry they are at life, or go over their thoughts and feelings several times to make sense of them, and that’s fine. We’re there for as long as you need us.

Sometimes even hearing a supportive voice can give you that little bit of strength to keep going.

Ending the conversation
You can end the conversation when you’re ready to.